Frequently asked questions
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How do I return items?
Please refer to our Return and Refunds section for full details.
When will my purchase be delivered?
We try our very best to deliver most orders within 7 working day. Sometimes it can take a little bit longer. Delivery time for orders outside the UK will take longer. Please refer to our Delivery Info & Rates page for further details.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How will my purchases be delivered?
We use Royal Mail to send out all orders. A signature is required upon receipt as all goods are sent with recorded delivery.
